Advice and answers from the Notarize Team

If you are encountering issues with Notarize.com not functioning as intended, you may need to clear your browser cache. This troubleshooting step is a common first step for modern web applications because it is quick, easy, and is often successful at resolving issues.

Why should I clear my Cache?
Clearing the browser cache just means emptying it of stored data from previous visits to the site, so that the next time you display a web page everything must be downloaded anew. A more detailed explanation can be found here.

How do I clear my browser cache?

We support two web browsers, Firefox and Chrome. 

Firefox:

  • Click the main menu icon {image} to the right of the address bar
  • Click “History” in the drop-down menu
  • Click “Clear Recent History” in the drop down menu
  • In the dialogue box, change the “Time range to clear” to “Everything” and then make sure that only “Cache” is checked.
  • Click “Clear Now”
  • Your browser Cache is now empty.
  • Return to Notarize.com.

*More detailed instructions including pictures can be found here.

Chrome:

  • Click on the main menu icon to the right of the address bar
  • Click “Settings” in the drop-down menu
  • Click “Show advanced Settings at the bottom of the page
  • Under Privacy, click on “Clear browsing Data”
  • In the dialogue box, select only “Cached image and files”
  • Also make sure that the “Obliterate the following items from:” drop-down menu is set to the beginning of time to clear the entire cache.
  • Click “Clear Browsing data”
  • Your browser cache is now empty.
  • Return to Notarize.com.

*More detailed instructions including pictures can be found here

Source and More Information:

https://askleo.com/whats_a_browser_cache_how_do_i_clear_it_and_why_would_i_want_to/

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