Advice and answers from the Notarize Team

Internet Browsers:

We currently support two web browsers, Chrome and Firefox. 

Internet Connection Speed:

Notarize requires a reliable internet connection in order to successfully complete a 

notarization. We require that you have consistent download speeds of 5 Mbps and upload speed of 3Mbps.

You may use this tool to test your internet speed

Camera & Microphone: 

Notarize requires camera and microphone access in order to complete the video call 

with a commissioned e-Notary Public. This means if your computer doesn’t have a built in camera and microphone, you must have a peripheral (aftermarket) camera and microphone. To ensure you provide access, please follow the instructions below:

Chrome: 

  1. Open Chrome.
  2. Navigate to Notarize.com, the site that wants to use your microphone and camera. 
  3. In the dropdown that appears, you have a few options. Select Allow. This allows the site to use your camera and microphone. You'll see a notice to confirm this. 
  • More information can be found here. 
  • There is a known issue for some Chrome users who are unable to access their microphone functionality. Troubleshooting information can be found here.

Firefox: 

  1. Open Firefox.
  2. Navigate to Notarize.com, the site that wants to use your microphone and camera. 
  3. There is a small “i” icon located to the left of the URL box at the top of the screen. Click this icon. 
  4. Click the right pointing arrow to the right of Notarize.com in the drop down menu. Then click “More Information”. 
  5. In the window that appears, select the “Permissions” tab. Please then select “Allow” in the rows containing the following permissions:
  • Use the Camera
  • Use the Microphone
  • Access Your Location

*More information can be found here.

Location:

Notarize requires Location access as a security measure. 

Chrome: 

  1. On your computer, open Chrome.
  2. At the top right, click More   Settings.
  3. At the bottom, click Show advanced settings.
  4. In the "Privacy" section, click Content settings.
  5. In the dialog that appears, scroll down to the "Location" section. Select your default permission for future location requests:
  • Allow all sites to track your physical location: Select this option to let all sites automatically see your location.
  • Ask when a site tries to track your physical location: Select this option if you want Google Chrome to alert you whenever a site wants to see your location.
  • Do not allow any site to track your physical location: Select this option to automatically deny requests for your location.

*More information can be found here. 

Firefox:

  1. Navigate to the site to which you've given permission.
  2. Go to the Tools menu, then select Page Info.
  3. Select the Permissions tab.
  4. Change the setting for Share Location.

*More information can be found here.

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