Support and Troubleshooting

Resources and Instructions for consumer account users

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32 articles in this collection
Written by Cleo Wolf and Anna B

Can I notarize my vehicle title, bill of sale, etc.?

It depends! Learn whether or not your document can be completed electronically.
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Written by Anna B
Updated yesterday

Failed Connection Test Troubleshooting

Troubleshooting guide for failed connection tests
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Written by Cleo Wolf
Updated over a week ago

Trouble Completing the ID Verification Quiz

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Written by Cleo Wolf
Updated over a week ago

Unable to Confirm Identity? Try this!

Learn what to do if we are unable to find your personal details.
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Written by Cleo Wolf
Updated over a week ago

Chrome Audio Issue

Having trouble with audio while using Chrome?
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Written by Cleo Wolf
Updated over a week ago

What if a document requires two forms of identification?

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Written by Cleo Wolf
Updated over a week ago

How does Notarize validate IDs?

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Written by Cleo Wolf
Updated over a week ago

Does Notarize use commissioned notary publics?

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Written by Cleo Wolf
Updated over a week ago

How does this work?

An overview of the Notarize service
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Written by Cleo Wolf
Updated over a week ago

What are Notarize's hours of operation?

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Written by Cleo Wolf
Updated over a week ago

What Will I Need for Remote Notarization?

Learn what you'll need to have a document notarized electronically.
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Written by Cleo Wolf
Updated over a week ago

How Do I Upload a Document Via my Computer?

Learn how to upload documents to Notarize from your computer.
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Written by Cleo Wolf
Updated over a week ago

How Do I Upload a Document Via a Mobile Device?

Learn how to upload a document via your iOS or Android device using various methods.
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Written by Cleo Wolf
Updated over a week ago

What Happens During the Notarization Session?

Learn what you can expect during the notarization
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Written by Cleo Wolf
Updated over a week ago

Will my Computer Work for Remote Notarization?

Set up your computer to use Notarize
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Written by Cleo Wolf
Updated over a week ago

Will my Mobile Device Work for Remote Notarization?

Set up your iOS or Android device to use Notarize
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Written by Cleo Wolf
Updated over a week ago

Where Can Documents Notarized On the Platform Be Legally Used?

Learn where you may use your notarized document
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Written by Cleo Wolf
Updated over a week ago

What Kinds of Notarizations Can I Get?

Learn the kinds of notarizations Notarize can provide. Not sure what kind of notarization you need? Have a look...
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Written by Cleo Wolf
Updated over a week ago

What File Formats Are Accepted?

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Written by Cleo Wolf
Updated over a week ago

What Documents Can Be Notarized on the Notarize Platform?

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Written by Cleo Wolf
Updated over a week ago

What Can I Expect after the Notarization?

I had my document notarized, now what? Learn what will happen following the notarization of your document.
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Written by Cleo Wolf
Updated over a week ago

What If My Document Requires Multiple Signers?

Learn how to use Notarize for documents which require multiple signers.
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Written by Cleo Wolf
Updated over a week ago

Verifying Document Authenticity

Need to confirm if a notarization is legitimate? Is the document recipient requesting a way to verify the notarization? Here's how:
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Written by Cleo Wolf
Updated over a week ago

How Do I Share my Notarized Document?

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Written by Cleo Wolf
Updated over a week ago

Sign Up Process - Personal User

Learn how to create and sign up for a personal Notarize account.
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Written by Cleo Wolf
Updated over a week ago

ID Verification Process

Learn how your ID is verified. See a list of acceptable forms of ID.
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Written by Cleo Wolf
Updated over a week ago

How Do I Access my Documents?

Wondering how to find your document or how to retrieve your document following a notarization? Follow these simple insctructions.
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Written by Cleo Wolf
Updated over a week ago

How Can I Print My Document?

Having trouble printing? If so, give this a try.
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Written by Cleo Wolf
Updated over a week ago

Firewall Troubleshooting

Addressing firewall issues that may be preventing you from accessing all the necessary features of Notarize.
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Written by Cleo Wolf
Updated over a week ago

Clearing Your Browser Cache

A first step to take when encountering troubles with the website or if the website seems glitchy.
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Written by Cleo Wolf
Updated over a week ago

Process from Start to Finish

Step by step instructions for using Notarize.
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Written by Cleo Wolf
Updated over a week ago

Acceptance Issues

Not sure if your document will be accepted? Has the recipient rejected the notarized docuemnt or asked for more information?
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Written by Cleo Wolf
Updated over a week ago