FAQs & Troubleshooting

Resources and Instructions for consumer account users

Cleo Wolf avatar Michaela Stice avatar Anna B avatar +1
40 articles in this collection
Written by Cleo Wolf, Michaela Stice, Anna B and 1 other
Technical Troubleshooting Tips

Unable to Confirm Identity? Try this!

Learn what to do if we are unable to find your personal details.
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Written by Cleo Wolf
Updated over a week ago

What happens if I fail the identity verification quiz?

Learn how to proceed with Notarize after failing the security questions.
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Written by Anna B
Updated over a week ago

Trouble Completing the ID Verification Quiz

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Written by Cleo Wolf
Updated over a week ago

How to set up your Camera, Microphone, and Speakers

[Tech Check] Having trouble setting up your device's camera, microphone, and speakers for notarization? Use these troubleshooting tips!
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Written by Cleo Wolf
Updated over a week ago

Will my Mobile Device Work for Remote Notarization?

Set up your iOS or Android device to use Notarize
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Written by Cleo Wolf
Updated over a week ago

Will my Computer Work for Remote Notarization?

Set up your computer to use Notarize
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Written by Cleo Wolf
Updated over a week ago

How Can I Print My Document?

Having trouble printing? If so, give this a try.
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Written by Cleo Wolf
Updated over a week ago

Firewall Troubleshooting

Addressing firewall issues that may be preventing you from accessing all the necessary features of Notarize.
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Written by Cleo Wolf
Updated over a week ago

Chrome Audio Issue

Having trouble with audio while using Chrome?
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Written by Cleo Wolf
Updated over a week ago

Clearing Your Browser Cache

A first step to take when encountering troubles with the website or if the website seems glitchy.
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Written by Cleo Wolf
Updated over a week ago