FAQs & Troubleshooting

Resources and Instructions for consumer account users

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41 articles in this collection
Written by Cleo Wolf, Michaela Stice, Anna B and 1 other
Document FAQs

Can I notarize my vehicle title, bill of sale, etc.?

It depends! Learn whether or not your document can be completed electronically.
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Written by Anna B
Updated over a week ago

Can Notarize complete Wills, Deeds, Trusts, and POAs?

Details about our ability (or not) to notarize Wills, Deeds, Trusts, and Power of Attorney Documents
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Written by Cleo Wolf
Updated over a week ago

What is a Minor Travel Consent Form and how do I get it notarized?

It is required by most airlines and travel organizations to notarize this letter of consent for a minor to travel in many cases
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Written by Michaela Stice
Updated over a week ago

What if a document requires two forms of identification?

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Written by Cleo Wolf
Updated over a week ago

What File Formats Are Accepted?

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Written by Cleo Wolf
Updated over a week ago

What types of Primary ID are Acceptable for USPS Form 1583?

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Written by Cleo Wolf
Updated over a week ago

What types of ID are allowed on USPS Form 1583s?

Two forms of ID are required for this specific form. This document explains these requirements:
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Written by Cleo Wolf
Updated today

Acceptance Issues

Not sure if your document will be accepted? Has the recipient rejected the notarized docuemnt or asked for more information?
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Written by Cleo Wolf
Updated over a week ago

What types of Secondary ID are Acceptable for USPS Form 1583?

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Written by Cleo Wolf
Updated over a week ago

View the Audit Trail for a Notarized Document

How to access the audit trail embedded on the documents you complete at Notarize.com.
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Written by Anna B
Updated over a week ago
Technical Troubleshooting Tips

Unable to Confirm Identity? Try this!

Learn what to do if we are unable to find your personal details.
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Written by Cleo Wolf
Updated over a week ago

What happens if I fail the identity verification quiz?

Learn how to proceed with Notarize after failing the security questions.
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Written by Anna B
Updated over a week ago

Trouble Completing the ID Verification Quiz

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Written by Cleo Wolf
Updated over a week ago

How to set up your Camera, Microphone, and Speakers

[Tech Check] Having trouble setting up your device's camera, microphone, and speakers for notarization? Use these troubleshooting tips!
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Written by Cleo Wolf
Updated over a week ago

Will my Mobile Device Work for Remote Notarization?

Set up your iOS or Android device to use Notarize
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Written by Cleo Wolf
Updated over a week ago

Will my Computer Work for Remote Notarization?

Set up your computer to use Notarize
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Written by Cleo Wolf
Updated over a week ago

How Can I Print My Document?

Having trouble printing? If so, give this a try.
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Written by Cleo Wolf
Updated over a week ago

Firewall Troubleshooting

Addressing firewall issues that may be preventing you from accessing all the necessary features of Notarize.
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Written by Cleo Wolf
Updated over a week ago

Chrome Audio Issue

Having trouble with audio while using Chrome?
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Written by Cleo Wolf
Updated over a week ago

Clearing Your Browser Cache

A first step to take when encountering troubles with the website or if the website seems glitchy.
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Written by Cleo Wolf
Updated over a week ago