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Credential Analysis for Signers

Casey Birkholz
  • Updated

Information, steps, troubleshooting, and FAQs for one of the methods used at Notarize for identity proofing, Credential Analysis (CA).

🎯Primary Audience: Signers

Once you’ve completed the tech check, you'll be prompted to verify your identity via KBA. After you’ve successfully answered the security questions, your ID is analyzed by the system to confirm authenticity. This process is called Credential Analysis.

  1. Select the type of ID you're using:
    • Please ensure the photos of your identification are legible and not blurry.
    • Note: Each document may have specific ID requirements for notarization. If this is the case, please follow the document instructions. Here's a list of acceptable forms of ID for most documents.
    • If a second form of identification is required, you will be prompted to capture a secondary form of ID.
  2. Allow your web browser to access your camera by selecting Allow from Chrome or Share Selected Device in Firefox.
  3. When your images are clear enough for the notary to read the information on your ID, click Confirm and Continue.
  4. After your photos are confirmed, click Let's Get Started to connect with a notary.

Credential Analysis Failure

If the validation fails, one of the following messages appears, providing an opportunity to learn more about acceptable forms of ID, as well as the option to return to the dashboard or try again, depending on the situation:

  1. We cannot verify your identity. Your ID does not appear to be valid. Please try again when you have proper identification. 
  2. We're having trouble validating your ID. Please try again. 
  3. We're having trouble validating your ID. The name or date of birth on your ID does not match the name or date of birth that you entered earlier. 

*The last four digits of your U.S. social security number are required to generate the security questions to verify your identity. We are actively working to build a solution to support foreign citizens who need to Notarize their signatures on documents relating to court proceedings, property, or transactions that are either in the U.S. or substantially connected to the U.S. (U.S.-based notaries cannot notarize signatures on documents which have no substantial connection or relationship to U.S. property, court proceedings or transactions).

^If you are currently traveling or residing outside of the United States, provide your current U.S. address or the most recent address you resided in for an extended time.

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