Overview
If you are using a browser on your mobile device to access the Notarize platform and you're having trouble getting your camera to work, read this article for instructions on how to troubleshoot what might be causing the issue.
Contents
🎯Primary Audience: Signers
Follow the steps below to allow the browser to use the device's camera during the meeting.
iPhone (iOS) hardware settings
If you're having trouble getting your camera to work in a meeting, it's possible that your phone's system settings have been set to block the browser's usage of the camera. When this happens, the Notarize platform does not ask for permission to access the camera.
- Open your Settings app on your iPhone.
- Tap Privacy & Security.
- Tap Camera.
- Tap the switch next to the name of the browser you're using to give it permission to access the camera.
- Repeat the process for the Microphone if necessary.
If the steps above don't work and you're using Chrome on your Apple device, try the instructions for Chrome below.
If you need additional help, check Control access to hardware features article by Apple or contact us at the email address below.
Android system settings
If Chrome has permission to access the camera and microphone, your Android phone may have blocked access to the camera. Follow the instructions below to give the browser permission from the system settings.
- Open the Settings app on your phone.
- Tap Apps.
- Find and tap the browser you're using.
- If you can't find it, tap See all ### apps (where ### is the number of apps on your phone).
- Tap Permissions.
- Tap Camera (or Microphone).
- Tap Allow only while using the app to enable the hardware for this app.
If you need additional help, check Change app permissions on your Android phone by Google.
Chrome permissions
If you're having trouble using the camera during a meeting using Chrome on your Android device, it's possible Chrome doesn't have permission to use the camera or microphone. Follow the instructions below to give Chrome permission to access your hardware for the meeting.
- With the Notarize site open, tap the More menu (3 vertical dots).
- Select Settings.
- Tap Site Settings.
- Tap Camera (or Microphone).
- Tap to turn the Camera on.
- If it says "Blocked" underneath Camera or Microphone (shown in the image below), follow the instructions for Android above.
If you need help, check Use your camera and microphone by Google.
Safari permissions
If you're having trouble using the camera during a meeting using Safari on your Apple device, it's possible Safari doesn't have permission to use the camera or microphone. Follow the instructions below to give Chrome permission to access your hardware for the meeting.
- Tap the aA symbol in the address bar where the URL shows.
- Select Website Settings.
- Select either Ask or Allow under under Camera, Microphone, and Location.
- Tap Done in the upper right corner to save changes.
Still have questions you can't find answers to? Click the chat icon in the corner of your screen to start a chat or email us at support@notarize.com!
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