Overview
This article covers the Title Agent's participation in an online closing sent through Notarize. This workflow is known as Notarize Collab, where Lenders and Title Agents work together to send online closings to their signers.
🎯Primary Audience: Title Agents
Procedure
This procedure kicks off with the Title Agent receiving two emails from noreply@notarize.com:
- First, an email notifying you that you've been added to an Online Closing.
- The second email has the Subject Line: [Closer] from [Lender Account ] needs you to add title documents.
- Click , then log in to Notarize to add documents to the transaction.
- Review the transaction details, including the Closing Team:
- You can review the documents the Lender added, but you cannot edit them.
- You can review the documents the Lender added, but you cannot edit them.
- Add your Title documents by clicking :
- If any documents need to be updated, advise the Lender to recall the transaction, update the documents, and resend them to the Title Agent.
- If any documents need to be updated, advise the Lender to recall the transaction, update the documents, and resend them to the Title Agent.
- Confirm everything looks correct and add your title documents, then click one of the options:
- to send the transaction to the Notarize Closing Operations Team. Learn more about the Closing Ops process.
- to send the transaction directly to the signer(s).
Status
The transaction status on the Title and Lender dashboards is now one of the following:
- Order Placed: The Notarize Closing Operations team preps the title docs, quality checks the transaction, and sends it to the signers.
- Sent to Signers: Signers will receive an email to complete their online closing all on the Notarize platform!
✅ Learn about The Online Closing Signer Experience.
⚠️ If you need to update a transaction after it has already been sent to the signer, you must recall the transaction. Please contact support@notarize.com if you are unable to recall the transaction.
Still have questions you can't find answers to? Click the chat icon in the corner of your screen to start a chat or email us at support@notarize.com!
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