Do you ever need to update an order after placing it to Notarize? Maybe the closing date changed, or you accidentally typed the signer's name incorrectly? Never fear; you have the option to update orders from Encompass and from Notarize!
Log in to Notarize by selecting the hyperlink on the Notarize eClosing form in Encompass or navigating to the transaction in the Notarize portal https://www.lender.notarize.com (or https://www.lender.fairfax.notarize.com for Fairfax testing). Note that you will want to open this link in a Chrome (preferred) or Firefox browser.
Locate the transaction, make your edits, and send it to the signer(s)!
On the Notarize eClosing form in Encompass, closers will have the option to update the draft transactions before sending them to signers. The Update Order button will be grayed out until you place the initial order to Notarize. The Update Order button should be used to update the draft transaction created by selecting ‘Place order.’
Since we ignore all documents which are older than the last pull time, any updated documents will need to be reordered and added to the eFolder before selecting Update Order. Notarize will pull the latest closing documents by name and timestamp. See How are Documents Pulled from Encompass to Notarize? for more information.
If you re-order your Closing Documents as a merged package, the new package will replace the older version from the initial Place Order. This is because we will only pull the latest 'Closing Documents'.
The newer versions of your documents will replace the older ones mentioned above. However, any documents not being replaced in the re-order and remaining in the eFolder will be pulled to Notarize when selecting Update Order.
For example, if you order 'Printer Settings Document' in your initial Place Order, it will be located in the eFolder. If you order a new Closing package and do not re-order the Printer Settings Document, the original version will still remain in the eFolder and re-pull to Notarize in the Update Order. So you must remove the previous documents from the eFolder if you do not want them included in your updated order.
*See How to Order Documents from Encompass for more information about adding merged vs. separate attachments to the eFolder in Encompass.
Updating Orders Already Sent to Signers
- If you need to update orders sent to signers, see How to Recall Orders from Encompass.
- If you need to update Hybrid transactions already completed by the signer(s), see How to Replace Hybrid Orders from Encompass.
Still have questions you can't find answers to? Click the chat icon in the corner of your screen to start a chat with us or send us an email at firstname.lastname@example.org!
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