Set up your computer to use Notarize.
Internet Browsers:
We currently support three web browsers:
Chrome
Firefox
Safari .
Please note: if you are using a browser with an extended release (typically on a business computer in a large organization) the application may not work because your organization may have disabled features, for internal reasons, that are required to run the Notarize application.
Internet Connection Speed:
Notarize requires a reliable internet connection in order to successfully complete a
notarization. We require that you have consistent download speeds of 5 Mbps and upload speeds of 3Mbps.
You may use this tool to test your internet speed.
Camera & Microphone:
Notarize requires camera and microphone access in order to complete the video call with a commissioned e-Notary Public. This means if your computer doesn’t have a built-in camera and microphone, you must have a peripheral (aftermarket) camera and microphone. To ensure you provide access, please follow the instructions below:
Chrome:
- Open Chrome.
- Navigate to Notarize.com, the site that wants to use your microphone and camera.
- In the dropdown that appears, you have a few options. Select "Allow". This allows the site to use your camera and microphone. You'll see a notice to confirm this.
Firefox:
- Open Firefox.
- Navigate to Notarize.com, the site that wants to use your microphone and camera.
- There is a small “i” icon located to the left of the URL box at the top of the screen. Click this icon.
- Click the right-pointing arrow to the right of Notarize.com in the drop down menu. Then click “More Information”.
- In the window that appears, select the “Permissions” tab. Please then select “Allow” in the rows containing the following permissions:
- Use the Camera
- Use the Microphone
- Access Your Location
*More information can be found here.
Safari:
- Launch Safari on your Mac.
- Go to Notarize.com, the site that wants to use your microphone and camera.
- Click on the Safari app menu in the upper left corner of the screen.
- Click on Preferences.
- Select the Websites tab.
- Click on camera in the side bar.
- Select a website that is currently open.
- Select the permission for the website. You can allow, deny, or require the website to ask permission every time.
- Click on microphone in the side bar.
- Select a website that is currently open.
- Select the permission for the website. You can allow, deny, or require the website to ask permission every time.
*More info can be found here
Location:
Notarize requires Location access as a security measure.
Chrome:
- On your computer, open Chrome.
- At the top right, click "More Settings".
- At the bottom, click "Show Advanced Settings".
- In the "Privacy" section, click "Content Settings"
- In the dialog that appears, scroll down to the "Location" section. Select your default permission for future location requests:
- Allow all sites to track your physical location: Select this option to let all sites automatically see your location.
- Ask when a site tries to track your physical location: Select this option if you want Google Chrome to alert you whenever a site wants to see your location.
- Do not allow any site to track your physical location: Select this option to automatically deny requests for your location.
*More information can be found here.
Firefox:
- Navigate to the site to which you've given permission.
- Go to the "Tools" menu, then select "Page Info".
- Select the "Permissions" tab.
- Change the setting for "Share Location".
*More information can be found here.
Safari:
- Choose System Preferences from the Apple menu.
- Click the Security & Privacy icon in the System Preferences window.
- Click the Privacy tab.
- If the padlock icon in the lower left is locked, click it and enter an admin name and password to unlock it.
- Select Location Services.
- Check the "Enable Location Services" checkbox.
- Ensure Safari app is selected.
*More info can be found here