Learn what happens if identity verification is unsuccessful during your transaction. For complete details about KBA, read Knowledge-based Authentication for Signers.
🎯Primary Audience: Signers
What Causes KBA Failure?
Knowledge-Based Authentication (KBA) is used to verify your identity before you connect with a notary. This verification process will fail if you:
- Run out of time.
- Answer questions incorrectly.
What Happens If I Fail?
If your first attempt at Knowledge-Based Authentication is unsuccessful for any reason, you will be given one more chance to answer the questions correctly within 2 minutes.
If your second attempt is unsuccessful, by law, you must wait 24 hours before making another attempt to verify your identity.
You'll receive a pop-up notification (see screenshot below) confirming the time you can try again tomorrow, at which time you'll have one (1) more chance to verify your identity with Knowledge-Based Authentication.
We understand this 24-hour wait may be frustrating, but this law is in place for your protection and security.
Still have questions you can't find answers to? Click the chat icon in the corner of your screen to start a chat or email us at firstname.lastname@example.org!
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