Learn what happens if identity verification is unsuccessful during your transaction. This article also provides information on Knowledge-Based Authentication (KBA).
🎯Primary Audience: Customers (Signers)
What Causes KBA Failure?
Knowledge-Based Authentication (KBA) is used to verify your identity before you connect with a notary. This verification process will fail if you:
- Run out of time.
- Answer questions incorrectly.
What Happens If I Fail?
If your first attempt at Knowledge-Based Authentication is unsuccessful for any reason, you will be given one more chance to answer the questions correctly within 2 minutes.
🚨 If your second attempt is unsuccessful, by law, you must wait 24 hours before making another attempt to verify your identity.
You'll receive a pop-up notification (see screenshot below) confirming the time you can try again tomorrow, at which time you'll have one (1) more chance to verify your identity with Knowledge-Based Authentication.
We understand this 24-hour wait may be frustrating, but this law is in place for your protection and security.
How Does Knowledge-Based Authentication Work?
Notarize is required to use Knowledge-Based Authentication to verify each signer's identity before connecting you with a notary. The personal information entered during this step is used to query public records (like your credit history, vehicle registration, etc.) to generate a series of questions that only you should be able to answer.
When verifying your identity, you have:
- 2 minutes to correctly answer 5 multiple-choice questions.
- The option to choose None of the above if that is the most appropriate answer to the question.
- 2 attempts to pass the verification before you're locked out for 24 hours.
If the Knowledge-Based Authentication verification is unsuccessful after 2 tries, you will be given one (1) more try after the 24-hour waiting period.
Still have questions you can't find answers to? Click the chat icon in the corner of your screen to start a chat with us or send us an email at firstname.lastname@example.org!
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