If a business sent you a document for notarization, learn how to complete the process by following the instructions in this document.
Welcome to Notarize. Many businesses partner with Notarize to enable their customers to notarize documents electronically, saving you the time and trouble of finding a traditional paper notary. If a business has initiated a transaction for you to have a document notarized, the steps below describe how to complete the notarization via Notarize.
The Notarization Process for Business-Initiated Transactions
1. You will receive an email from email@example.com on behalf of the business inviting you to have your signature notarized on the specified document.
- Open the email and click on the green button at the bottom of the email that reads, “View Your Document”.
2. Once a new web page opens up, select the blue link that reads, "Get It Notarized".
3. Next, a box will appear asking you to confirm your first and last name. Once you do so, you will be able to review and fill out the document using our digital tools. Your document may not need to be edited if the form is pre-populated, however, you should confirm the accuracy of the data on the form.
- If all information on the document is accurate, select "continue". If the information is incorrect and you are unable to make edits, please contact the organization who sent the document to correct the form for you.
4. Tech Check: Allow camera & microphone access. Select BOTH your microphone and speaker from the drop down menus, then select "Confirm Audio Settings".
- An internet connection test will automatically occur to ensure you have a strong enough connection in order to connect with one of our notaries successfully.
5. The system will now need to verify your identity. You'll be prompted to enter your personal details. Please enter your name, date of birth, last 4 digits of your SSN, and your US address in the boxes provided. After all of the information is filled out correctly, select "continue". You will then be asked to answer five security questions drawn from background information unique to you.
- You’ll have two minutes to answer the questions. If you fail to answer at least 4 of the 5 questions correctly, you will have the opportunity to answer the security questions one more time. (Some new questions may be included in the next set of questions provided to you.) If you fail to correctly answer at least four security questions correctly in your second attempt, you will be prevented from any additional attempts for a period of 24 hours, after which you may try again.
6. After you successfully answer the questions, you will be prompted to capture a photo of your photo ID using your phone or webcam. *NOTE: Each document may have specific ID requirements for notarization. If this is the case, please follow the document instructions. For a list of acceptable forms of ID for most documents, you may find them here. Please ensure your picture is legible and not blurry.
- Follow the on-screen instructions to capture images of your ID. If the form you’ve been asked to sign by this business requires a second ID, you will be prompted to capture a secondary form of ID. If this is not required, you may not be presented with the option or you may elect to skip this step.
7. Next, you will be prompted to connect to one of our notaries. Click “Let's Get Started”. A notary will pick up your call in under 2 minutes of wait time!
- The Notary will confirm your identity by examining the ID(s) you uploaded, and will ask you a few standard questions to make sure you know what you’re signing and that you are doing so voluntarily. The Notary will then fill in the appropriate notary information, witness your signature, and affix the notary seal.
- The Notary will end the call, and no additional actions are required.
*NOTE: If you are responsible for covering the cost of the notarization, you will be prompted to enter your payment information. If you are not responsible for payment, you will not see this screen.
Business Transactions FAQs:
Q: Do I need to fill out the document?
A: Some businesses may pre-populate the document with your information. If the form is not pre-populated, you may fill out the document using our digital tools prior to launching the call with our notary. There may be sections of the document which need to be completed by the notary. In this case, please leave these sections blank.
Q: Will I have to pay the $25?
A: The final cost of your transaction may depend on the subscription tier of the business who directed you to Notarize. Some businesses may also choose to pay for the transaction so you don't have to. If you're not sure, reach out to your contact at the business who sent you to the documents to confirm.