Document Pushback Options

You can choose how you would like to receive documents after being signed and on Notarize in the Notarize platform. This setting is set on a global level for your Notarize account and will determine how documents are sent back to Encompass after completion. Please note that only e-signed documents will automatically return to Encompass. See Title Wet Sign Upload for Hybrid Transactions for retrieving wet-sign documents on Hybrid Transactions.

Document Settings

To change document settings, follow the instructions below:

1. Click your name in the upper right corner of your account.
2. Select Account Settings from the dropdown menu.
3. Select Integrations then Documents in the Notarize Lender Portal.

When setting up your Notarize account, you can choose whether or not you would like the executed e-signed documents pushed back to Encompass as a merged file or as separate attachments. You can also select the location where you would like the executed e-sign documents returned.

As a Merged PDF

Lenders who would like a merged file returned to Encompass should select this option. The e-signed documents will return to Encompass as Merged E-Sign Final. Lenders can select the location for this pushback, such as the File Manager (default), or specify a custom folder.

As Single PDFs

Lenders who would like the individual documents returned to Encompass should select this option. You can select them to return to the File Manager or specify a custom folder for them to return to in Encompass.

In their Original Folders

Lenders who would like the executed documents to be assigned back to their original folders should select this option. The e-signed documents will return to Encompass in their original folders within the eFolder. Specifically, Lenders who rely on ICE Mortgage Technology's Auto Assign functionality should select this option as this is Notarize's workaround for barcode-based auto-assign in Encompass. 

Audit Trail Pushback

You can configure the Audit Trail PDF attached to each completed transaction to push back to the File Manager or a Custom Folder in Encompass. See Push Back Audit Trail to Encompass for more details. Note: In Encompass, your API user will need permissions to create new folders for this to push successfully.

Do Wet-sign Documents Push back to Encompass?

Only e-sign documents will automatically return to Encompass. Title agents can upload a merged wet-sign document package after completed by the signer for Hybrid Transactions, which will push back to Encompass. If Title Wet Sign Upload is enabled on your Lender account (ask your Notarize Solutions Engineer), you will see the ability to customize the location where the merged package of completed wet-sign documents should push back to in Encompass.

You can either set the wet-sign documents to push back to the File Manager or a custom folder in Encompass. Note: In Encompass, your API user will need permissions to create new folders for this to push successfully.

Documents to Pull

There is also an option under Integration Settings > Documents to set which documents should pull to Notarize when placing orders from Encompass. Here you can specify the names of documents to pull from Encompass on the initial Place Order.

Leave blank to pull all documents with the Closing Document type. See How to Order Documents in Encompass for more information and speak to your Notarize Solutions Engineer if you are interested in customizing this. Generally speaking, we leave this section blank.

Do Documents Added Directly on the Notarize Portal Push Back to Encompass?

Any documents uploaded to the transaction from the Notarize portal will be pushed back to the File Manager in Encompass as unassigned after the transaction is completed. 

Other Pushback Options

You also have the option to push an extra copy of the Closing Disclosure to Encompass if you would like. Please request this from your Notarize Solutions Engineer.

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