Transactions on Notarize are simple to complete. All you will need is access to either a computer or smartphone. Your device must contain a video camera and audio capabilities such as sound and microphone access. Be sure to sit near an internet router, so your internet connection is strong.
Your device will need to meet the minimum system requirements to run the apps. Click the following links to learn more about the minimum system requirements.
Internet Connection Speed
Internet access through an internet service provider a broadband connection sufficient to support a live, real-time audio-video connection. We recommend a hardwired setup but Wi-Fi will also work.
Ideal speeds for optimal meeting success are:
Ping: <30ms
Upload: 5mBit
Download: 20mB
If you're not sure if your internet connection meets these requirements, you may use this tool to test your internet speed.
Document Reader
To access the digital certificate logically attached to your notarized record, you will need Acrobat Reader, Acrobat Standard, or Acrobat Professional with JavaScript and browser display enabled.
Click here to download Adobe Reader for free. You must have version 6.x or newer of Adobe Acrobat or Adobe Reader.
Device Requirements
Click the arrow next to the device type you're using.
Mobile Requirements
Mobile Device Requirements
Devices: Smartphone or tablet running a mobile operating system with a camera that has an autofocus feature and supports the h264 codec
iOS Requirements
- Supported devices:
- iPhone
- Any iPhone SE
- iPhone 6 or newer
- iPad
- Any iPad Pro
- iPad Air 2 or newer
- iPad Mini 4 or newer
- iPad 5th generation or newer
- iPhone
- Minimum supported OS: iOS 13.0 or iPadOS 13.0
- Functional camera, microphone, and audio
- Notarize app for iOS
Android Requirements
- Any Android device is supported as long as it meets the minimum operating system and hardware requirements
- Minimum supported OS: 6.0 (Lollipop, API 21)
- Functional camera, microphone, and audio
- Notarize app for Android
Web Requirements
Web Requirements
Devices: Laptop or desktop computer
Supported browsers
- Chrome version: v80 or newer
- Safari version: v13 or newer
- Firefox version: v78 or newer
- Microsoft Edge* version: v81 or newer
* Microsoft Edge is supported only for business clients sending transactions; it does not meet the minimum requirements to conduct a live notarization meeting.
Supported operating systems
- Windows
- Minimum requirements of supported browsers
- Windows 10 or newer recommended
- macOS
- Minimum requirements of supported browsers
- Leopard or newer recommended
Still have questions you can't find answers to? Click the chat icon in the corner of your screen to start a chat with us or send us an email at support@notarize.com!
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