Use Overflow to Supplement In-House Notaries – Notarize

Overflow allows your business to use the Notarize On-Demand Notary (ODN) network of notaries as a backup when your In-house Notaries (IHNs) are unavailable. Overflow is available in the Business, Title, and Lender portals.

🎯Primary Audience: Notarize for Business

When the Overflow feature is enabled, you determine the maximum time a customer waits for one of your IHNs before the call is routed to Notarize.

For example, if Overflow is set to 5 minutes, a customer would be routed to the Notarize queue after waiting in your organization’s queue for 5 minutes. The call will continue to ring in your queue but will likely be picked up quickly by a notary in the ODN network.

⚠️ If you choose to Skip Identity Verification if Your Notary Knows the Signer, Overflow is unavailable for that transaction. This is because the notarization would likely be handled by a notary from the Notarize ODN network, and they would not personally know the signer.

This feature must be enabled by Notarize. Please contact Customer Support at support@notarize.com to request this feature for your account. If you were assigned a Customer Success Manager (CSM), work with your CSM.

Feel free to reach out to our Support team if you need help!

Chat: Click the icon in the corner of your screen:
- Monday – Friday: 8 am – 10 pm ET
- Saturday – Sunday: 8 am – 7 pm ET
Email: support@notarize.com
Phone: Available depending on your subscription

For more details on notary availability, review Hours of Operation.

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