Overflow Feature for Real Estate – Notarize

Overflow allows your In-House Notaries (IHN) to use the Notarize On-Demand Notary (ODN) network as a backup when your Notary is unavailable. Overflow is available in the Business, Title, and Lender portals for Business & Real Estate customers.

When the Overflow feature is enabled, you determine the maximum time that a customer waits for one of your IHNs before the call is routed to the ODN network.

For example, if Overflow is set to 5 minutes, a customer would be routed to the Notarize after waiting in your organization’s queue for 5 minutes. The call will still continue to ring in your queue but will likely be picked up quickly by a notary in the ODN network.

⚠️ If you choose Personally Known to Me as the method of identity verification, Overflow is not available for that transaction. This is because the notarization would likely be handled by a notary from the Notarize network, and they would not personally know the signer.

To enable Overflow within your Organization Settings, reach out to your Customer Success Manager or contact Support.

Still have questions you can't find answers to? Click the chat icon in the corner of your screen to start a chat, email us at support@notarize.com!

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